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Privacy Policy | Universal Plumbers
At Universal Plumbers, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and use our services. By accessing our website, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and other details you provide when contacting us or scheduling a service.
- Usage Data: We collect information about your interactions with our website, such as your IP address, browser type, pages visited, and the time and date of your visit.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver targeted advertisements.
How We Use Your Information
Universal Plumbers uses the information we collect for the following purposes:
- To Provide Services: We use your personal information to respond to your inquiries, process your requests, and provide the services you’ve requested.
- To Improve Our Website: Usage data helps us understand how our website is being used and how we can improve its functionality and user experience.
- For Marketing: With your consent, we may use your contact information to send you promotional materials, special offers, and updates about our services.
- To Comply with Legal Obligations: We may disclose your information when required by law or in response to legal processes.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors who assist us in operating our website and providing our services. These parties are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access and Update Your Information: You can request access to your personal information and update it if necessary.
- Withdraw Consent: If you have given your consent for us to use your information, you may withdraw it at any time.
- Request Deletion: You can request the deletion of your personal information, subject to certain legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on our website with the updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: universalplumbers@live.com
Phone: 0412 919 777
Posted on Anth KTrustindex verifies that the original source of the review is Google. Would highly recommend Ray and his son. They came out so promptly, with a wealth of knowledge, after having a burst pipe and no water with a young family, they found a fix for us quickly. Highly recommend excellent service.Posted on Catherine HawkinsTrustindex verifies that the original source of the review is Google. I can't praise Ray & Daniel highly enough...a standard HWS fix that turned into a nightmare due to an unexpected manufacturer error. This team persevered until they had fixed the problem - a work ethic second to none, honest and trustworthy. The only "go to" plumbers in the market! Thanks guys!Posted on BrunoTrustindex verifies that the original source of the review is Google. Ray is an absolute gentleman and his knowledge in his field is incredible. You can't go wrong with these guys! They do upfront quotes too....don't get that in the trade anymore. Thanks Ray and team.Posted on Jill LockwoodTrustindex verifies that the original source of the review is Google. Thanks Ray and Daniel for fixing our major Plumbing problems this morning. Lovely father and son team, punctual, extra helpful, nothing was too much trouble.Posted on Sharon RumbleTrustindex verifies that the original source of the review is Google. Ray was fantastic. He helped solve my hot water problem over the phone. Such a nice man.Posted on John RydingTrustindex verifies that the original source of the review is Google. Came on time and did a great job.Posted on San WongTrustindex verifies that the original source of the review is Google. Thanks Ray and Daniel for your always professional and efficient services, very much appreciated! Have a lovely day!Posted on Tash STrustindex verifies that the original source of the review is Google. This professional team (family business) didn’t ask for a review but I had to leave one. On time, great communicators and got the job done with no fuss.Posted on Brennan IvanovTrustindex verifies that the original source of the review is Google. We have recently built and since moving in, we noticed the water was really 'hard' and any water left on taps/shower/glass etc would leave marks that are hard to get off. We installed a home water filter system from Universal Plumbers . Installed, fitted and tested. Water marks have reduced substantially and the chlorine taste and smell from the water has also noticeably gone. So if anyone is getting as annoyed as we were about cleaning the 'hard' calcium water spots. I can highly recommend Universal Plumbers home filter kit. Happy to answer any questions.
Testimonials
Ray & Dan were on time and did a fantastic job. They cleaned up as they went and offered advice on other areas. Will definitely use again.
Ray was very friendly & reliable. He arrived when he said he was going to and talked me through exactly what the issues were and what my options were for repair. I have absolutely no hesitation in recommending this business and will definitely be calling on Ray should I require a plumber in the future.
Ray was prompt with his quote and follow up. His communication was clear and friendly. He arrived on time and had the job completed in no time. My tenants at the property were very happy with their approach and work.
Ray and son did an excellent job for us. They were on time, quick, efficient and true professionals. They provided advice and sorted an issue with the water corporation as well. I would highly recommend this dynamic team to anyone.
Ray was fantastic, fixed the problem quickly and overall a great service. I would highly recommend him, thanks again.
Very friendly and professional. Replaced our central heating quickly and without any fuss. Gave great advice and Ray has been put on our “Keep this Tradie” list.